Jilipar Privacy Policy – How We Handle Your Personal Information

1. Introduction

This Privacy Policy applies to Jilipar (jilipar.app), an online gaming platform operated for players in the Philippines. It governs the collection, use, storage, and disclosure of personal information when you use our website, create an account, make transactions, or interact with any part of our service.

Jilipar is committed to protecting your privacy in a manner consistent with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We handle your personal data responsibly and limit its use to legitimate purposes related to your account and your experience on the platform.

This policy applies to all users, including registered players in Manila, Cebu, Davao, Quezon City, and anywhere else in the Philippines where Jilipar is accessible.

2. Information We Collect

Jilipar collects personal information in order to operate the platform, verify player identities, process transactions, and meet our legal obligations. The types of information we collect include:

Account and Registration Information

• Full name and date of birth
• Email address and contact number
• Username and encrypted password
• Government-issued ID details (for KYC verification)
• Country and city of residence

Payment and Transaction Information

• Payment method details (bank account reference, e-wallet account identifiers)
• Deposit and withdrawal history in Philippine Peso (PHP)
• Transaction timestamps and reference numbers

Device and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Pages visited and features used on the platform
• Session duration and login history

We do not collect unnecessary personal data. Information is gathered only to the extent needed to provide and improve the Jilipar service.

3. How We Use Your Information

Jilipar uses the information we collect for the following purposes:

• Account management: Creating, verifying, and maintaining your player account, including processing KYC requirements.
• Transaction processing: Handling deposits and withdrawals in PHP through your chosen local payment channels.
• Platform security: Detecting and preventing fraud, unauthorized access, money laundering, and other prohibited activities.
• Legal compliance: Meeting obligations under Philippine law, including the Data Privacy Act and applicable financial regulations.
• Customer support: Responding to queries, resolving account issues, and communicating with you about your account.
• Platform improvement: Analyzing usage patterns to improve the platform experience for players across the Philippines.
• Responsible gaming: Identifying patterns that may indicate problematic gaming behavior and providing appropriate support or interventions.

We do not use your personal information for unsolicited marketing campaigns or sell your data to third-party advertisers.

4. When We Share Your Information

Jilipar does not sell, rent, or trade your personal information. There are limited circumstances under which your data may be shared:

Service Providers

We work with third-party service providers who help us operate the platform — for example, payment processors, identity verification services, and technical infrastructure providers. These partners are bound by data processing agreements and are permitted to use your information only as needed to provide the specific service.

Legal and Regulatory Requirements

Jilipar may disclose your information if required to do so by law, court order, or government authority in the Philippines. This includes situations where disclosure is necessary to protect the rights, property, or safety of the platform, our players, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified if your data is subject to a new privacy policy as a result.

5. How We Protect Your Data

Jilipar uses a combination of technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

• SSL Encryption: All data transmitted between your device and Jilipar's servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Access Controls: Access to personal data within our organization is restricted to authorized personnel who need it to perform their roles.
• Password Security: Your account password is stored in encrypted form. Jilipar staff cannot view your plain-text password.
• OTP Verification: Sensitive account actions may require OTP (one-time password) verification sent to your registered contact details.
• Regular Audits: We conduct periodic reviews of our data handling practices and security infrastructure to identify and address potential vulnerabilities.

While we take reasonable precautions to protect your information, no online platform can guarantee 100% security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

6. Data Retention

Jilipar retains your personal information for as long as your account is active or as needed to fulfill the purposes outlined in this policy. In cases where retention is required by Philippine law or regulatory obligation — such as maintaining transaction records — your data may be kept for a specified period even after account closure.

When personal data is no longer needed for any active purpose and is no longer legally required to be retained, we will delete or anonymize it using secure procedures.

7. Cookies and Tracking Technologies

Jilipar uses cookies and similar technologies to support platform functionality and improve the user experience. Cookies are small text files stored on your device when you visit the platform.

We use cookies for the following purposes:

• Session management: Keeping you logged in during your active session.
• Preferences: Remembering your settings and preferences within the platform.
• Security: Detecting unusual login activity and protecting your account.
• Analytics: Understanding how players navigate the platform so we can improve it.

You can adjust cookie settings in your browser at any time. Disabling certain cookies may affect the functionality of some features on Jilipar.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by Jilipar:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request that your personal data be transferred in a structured, commonly used format.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact Jilipar at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. Updates to This Privacy Policy

Jilipar may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of Jilipar after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how we handle your personal data.